Exchanges, returns and refunds When you shop at Deadwood.se you have the opportunity to return the products within 14 days. The returned products must be returned in original condition and include original packaging and labels. You are responsible to pay the postage for returned products. If you paid using a credit/debit card, the refund for the returned products will go on the same card. Refunds for returned products will be made as soon as possible and at the latest 30 business days from the day Deadwood received the returned products. Please note, that additional duties, taxes or any additional charges you may have will not be refunded by Deadwood.
IMPORTANT NOTE FOR CUSTOMERS OUTSIDE THE EU: When returning a product make sure to mark the parcel with 1) the tracking number you received when you purchased the item and 2) the reason for the return (”size exchange” or ”return” is enough) in order to avoid any extra fees. In instances where Deadwood is charged any custom fees for collecting the parcel those fees will fall on the customer.
For all returns, please fill in the return form and send the products to the following address:
Att: Johan Ollson
Bergsunds Strand 32