GENERAL TERMS AND CONDITIONS
These general terms and conditions apply to all users of Deadwood.se. Please read the terms and conditions carefully since they will be valid for all your future transactions with Deadwood AB, 559057-2805 (“Deadwood” or “Deadwood.se”) and visits to Deadwood.se. Deadwood.se is destined exclusively to private individuals. Deadwood reserves the right to revise these terms and conditions and you are responsible to keep yourself updated with such changes. The latest version of the general terms and conditions is available at Deadwood.se.
Deadwood cannot guarantee that all products on Deadwood.se are in stock at the time of your order. In case the incorrect stock balance affects your order, we will contact you by e-mail. Deadwood cannot warrant that the content of Deadwood.se at all time is free of inaccuracies or typographical errors. Neither can Deadwood guarantee that all information is up to date. Deadwood may at any time change the content of Deadwood.se as well as the products available. Even though Deadwood always strives to display the correct text, images and pricing, errors may occur. If you have been charged the wrong amount by Deadwood, you will get the option of placing a new order with the correct price or to cancel the order. However, Deadwood reserves the right to cancel any order prior to dispatch if the price is incorrect. You will be notified of such cancellation by e-mail. Part of the services at Deadwood.se are maintained by external suppliers. In situations where Deadwood acts as an agent for such services we cannot be held responsible for any errors resulting from their activities. Deadwood cannot be held responsible for any damage caused from using Deadwood.se or for the customer not being able to use the site. Deadwood cannot guarantee a problem free, uninterrupted and secure access to Deadwood.se.
All jackets from Deadwood are made from recycled leather and/or recycled denim which is our way of contributing to a more sustainable environment. Because of the recycled nature of the leather and denim the colour can vary slightly from jacket to jacket. While the black leather is quite constantly black, the brown leather is subject to colour differences, ranging from dark cognac brown to dark chocolate.
Order and delivery
Once your order is received, Deadwood will send you a confirmation e-mail. If you have any queries please have your confirmation at hand and contact us at email@example.com. If you wish to cancel or change your order, please contact the customer services as soon as possible at firstname.lastname@example.org. Normal delivery is 3 working days in Sweden and 3 weeks internationally from the time the customer receives the confirmation e-mail. Some products may have a slightly longer delivery time, in which case Deadwood will notify you about this by e-mail. If the products you have ordered are out of stock, Deadwood will send you an e-mail explaining the situation as soon as possible. Deadwood reserves the right to change the prices on Deadwood.se where additional costs occur.
All products are sent with DHL within Sweden and FedEx internationally. If products are damaged or lost during the shipping from Deadwood you must notify us at email@example.com as soon as possible, however no later than 14 days from the date the order was received. If products are damaged or lost during an exchange or return, you are responsible for the payment of the products. If a package is unclaimed and returned to us we have the possibility to charge you for the cost of the return delivery.
Payment and security
Deadwood accepts payment by VISA, MasterCard, American Express, Discover amongst others. The full payment is charged when the package is dispatched. We also accept payment via PayPal and Klarna. Deadwood reserves the right to hold all orders for two business days to ensure a safe payment.
Sales tax of 25 % is included in all prices and no extra charges will apply if not listed at checkout (such as shipping).
Orders to countries outside the EU may be subject to additional charges, such as VAT, import duties and/or taxes. Deadwood ships your package in accordance with Incoterm Delivery Duty Unpaid (DDU) meaning that we do not collect VAT, duties and/or taxes on orders to countries outside of EU and can therefore not predict what your charges may be for such orders. If you do incur any such charges, they must be rendered before your package can clear customs.
All transfers are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms and conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.
Deadwood cannot be held responsible for any currency changes or currency exchange rates a bank may have when exchanging the SEK into any other currency.
Exchanges, returns and refunds
When you shop at Deadwood.se you have the opportunity to return the products within 14 days. The returned products must be returned in original condition and include original packaging and labels.
You are responsible to pay the postage for returned products. If you paid using a credit/debit card, the refund for the returned products will go on the same card. Refunds for returned products will be made as soon as possible and at the latest 30 business days from the day Deadwood received the returned products. Please note, that additional duties, taxes or any additional charges you may have will not be refunded by Deadwood.
IMPORTANT NOTE FOR CUSTOMERS OUTSIDE THE EU:
When returning a product make sure to mark the parcel with 1) the tracking number you received when you purchased the item and 2) the reason for the return (”size exchange” or ”return” is enough) in order to avoid any extra fees. In instances where Deadwood is charged any custom fees for collecting the parcel those fees will fall on the customer.
For all returns, please fill in the return form and send the products to the following address:
Attention: Johan Ollson
Bergsunds Strand 32
117 38 Stockholm
Deadwood guarantees that the products delivered are free from defects. Any complaints regarding the products shall be given to us at firstname.lastname@example.org as soon as possible and no later than 14 days from delivery.
All personal information collected by Deadwood.se will be handled with utmost care. The information stored will only be used for purposes of making sure you get the best service possible and to inform you about special offers and other marketing opportunities related to Deadwood.se. Your personal data may be disclosed to third parties only when necessary to fulfil these purposes. You have the right to know what information that is kept about you in our systems. This information can be requested by sending an e-mail to email@example.com. If the information is incomplete or incorrect, you are entitled to have the information corrected or deleted. All customers paying by card are subject to validation checks and Deadwood reserves the right to delay any order if fraud is suspected.
You may purchase products on Deadwood.se for personal use only and not for resale. By placing an order on Deadwood.se you certify that you are purchasing products for you own personal use and not for resale and that you accept our general terms and conditions. We reserve the right to refuse orders for any reason without explanation.
Deadwood’s trademark includes the Deadwood name in the EU. Your use of Deadwood.se does not grant you any right to use the Deadwood trademark.
In case of force majeure, Deadwood’s obligations will be suspended. The agreement between you and Deadwood can in such cases be partially or fully terminated by either party. A force majeure is the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, phone or internet services, natural disasters or similar events. Deadwood will under such circumstances attempt to resolve all issues as soon as possible.
These terms and conditions are construed in accordance with Swedish law and Swedish courts will have exclusive jurisdiction for any dispute under this agreement. The laws of your country may differ from the laws of Sweden and there may be additional requirements for you to use Deadwood.se. You must comply with all applicable local and international laws and regulations when using Deadwood.se.